Terms & Conditions

Fees – for self-funded individuals (I do not offer couples’ or family therapy)

Initial Assessment Consultation (50 minutes) £100

Psychological therapy sessions (50 minutes) £100

Sessions are booked in 1-hour slots, to allow for ten minutes of necessary administration following the end of each session.

Terms of operation

Please note that this is a term-time service which is not routinely operational in school holidays, nor in the event of school closure due to Covid-19. Clients self-book appointments using the online DrLisaMorgan.com appointment booking system. This service was established to meet a specific level of need – as it is not a mental health or crisis service, it is not possible to contact the psychologist outside of appointment times. Any client or prospective client who requires more urgent or multidisciplinary mental health support should contact their GP in the first instance, for advice, or should call 111 (UK), and select Option 2. In case of mental health emergency such as a risk of suicide, please call 999 (UK) or attend your nearest Accident and Emergency department.

Video-based appointments

All appointments are by video call, using a secure Telehealth system. You do not need any specific system requirements to access your appointments on your smartphone, laptop or tablet. This means confidentiality is a shared responsibility between psychologist and client – please ensure you are in a confidential space for your appointments. Appropriate modes of dress are required, as if you were attending the appointment in person. Sessions may be terminated if the psychologist considers behaviour or attire to be inappropriate. Recording of video sessions is not permitted. Occasionally, technical challenges can affect any service and would typically be beyond the psychologist’s control. As session times cannot be extended, connection issues causing significant disruption to a session would be continued instead by telephone.

Payment of Fees

Currently, self-funded clients can be seen by the service. Payment is due at the time of booking the scheduled appointment/s, via DrLisaMorgan.com, using Stripe. Appointments will not be attended by the psychologist where payment has not been made. Payments are secure as no bank details are shared with either party.

Cancellation policy

If you are unable to attend your appointment, please let us know as soon as possible via email to li**@**********an.com (or a message via DrLisaMorgan.com). 24 hours notice is required for cancellation. No refund will be given for non-attended appointments or those cancelled with less than 24 hours notice, as the psychologist incurs the same costs as if the appointment had taken place and is unable to offer the slot to another client at that late stage.

The psychologist will endeavour to give you as much advance notice as possible of any need to cancel or reschedule a future appointment, for instance due to school closure or illness. Any appointments that need to be rescheduled by the psychologist do not incur a cost to the client – the appointment fee can be refunded or applied to the next appointment.

Confidentiality

The service will need to hold GP contact information, in case of a safety issue arising. The psychologist will be unable to see any client who is unable to provide GP contact details. Where information is shared during an appointment that results in the psychologist feeling concerned about the safety of the client or that of another person, the psychologist would have a professional duty of care to act on the information shared accordingly. The psychologist would inform the client prior to taking any appropriate course of action unless to do so would exacerbate any risk present. Notwithstanding safety issues, details shared within sessions remain confidential, with brief session records stored electronically and in line with GDPR requirements. Client names would be visible to those supporting the service with financial reporting, such as an accountant, however no clinical information would be visible in this context. Further, it is a professional requirement for the psychologist to engage in regular clinical supervision and as such, clinical information may sometimes be shared in order to seek advice from a peer or more senior supervisor in the interest of following best practice. However, such discussions are anonymised and the supervisor would not have access to client-identifying details.

If you have any questions, with regards to our Terms and Conditions, please do not hesitate to contact us.